Call for more information:
(510) 684-6009
(925) 949-6151

Home Care FAQ

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What is home care?

The JFCS East Bay Home Care program provides a wide array of non-medical services for seniors, including:

  • Light housekeeping, dusting, mopping, vacuuming, laundry, washing dishes, tidying, and taking care of the home.
  • Cooking, meal planning, and customizing meals for preferences and nutritional requirements. We can also ensure vegetarian and kosher-friendly meals if requested.
  • Personal care including bathing, bathroom activities, dressing, grooming, mobility assistance, fall prevention, range of motion exercises.
  • Transportation to and from doctor’s appointments, visits with friends and family, grocery shopping, and errands. All of our caregivers are fully licensed and insured.
  • Companionship to decrease isolation and increase social interaction. Our caregivers often become true friends of the family.

Why should I choose to work with JFCS East Bay Home Care over other home care providers?

Unlike other home care agencies, JFCS East Bay’s geriatric social workers provide an extra level of oversight and advocacy, identifying issues and making recommendations for care in a timely manner. This is included as part of your home care services at no extra charge.

Are caregivers screened?

All caregivers are screened, insured, bonded, and hired by 24Hr HomeCare, our home care collaborator.

Do caregivers receive specialized training?

All caregivers attend a mandatory four-hour orientation training session that includes a review of company policies and procedures. In addition, every caregiver is educated on incontinence care, protective undergarment changing, emergency preparedness, cleanliness, universal precautions, and hands-on transferring. Ongoing training is offered on Alzheimer’s Disease, hospice care, cancer, diabetes, and injury or fall precaution.

Do caregivers receive training in Jewish cultural and religious issues?

JFCS East Bay works closely with 24Hr HomeCare to train caregivers on Jewish cultural and religious issues. For clients who keep kosher, caregivers are instructed in the basics of kosher dietary guidelines.

Is home care just for seniors?

Our Home Care program is not restricted to seniors. Home care services can be helpful for people transitioning home from the hospital after surgery or illness, recovering from an injury, or needing short- or long-term assistance in their home.

Who monitors the caregivers?

24Hr HomeCare and JFCS East Bay work together to monitor each caregiver and client pairing. JFCS East Bay’s geriatric social workers collaborate directly with every client.

What is the minimum number of hours that services can be provided?

There is no hourly minimum requirement for services.

What is the cost for home care?

Cost is determined by the number of hours of home care provided and the number of shifts per week. We provide a personalized intake for each client to assess level of need and cost.

Are there any discounts or scholarships?

Currently, there are no discounts or scholarships available, although some Holocaust survivors may be eligible for subsidized home care.

Who handles the billing?

All billing is done through JFCS East Bay.

Why did JFCS East Bay choose to work with 24Hr HomeCare?

There are a number of unique attributes that make 24Hr HomeCare stand out from other agencies, including the lack of a minimum hourly requirement; the ability to reach staff 24/7; a response time guarantee that a caregiver will be at the hospital or client’s home within 4 hours for their first shift; a telephone system for tracking employee attendance and punctuality; a commitment to the community by donating a portion of proceeds to a client’s charity of choice; and a track record of working with Jewish Family and Children’s Services organizations in southern California.

How can home care help people age in place?

Read our article about the benefits of home care here.

What other services does JFCS East Bay offer for seniors and their families?

This collaboration complements the other services JFCS East Bay provides to seniors and their families, including counseling, consulting with geriatric specialists, care management, Holocaust Survivor Services, support groups, and the Senior Information Line.

Whom do I call if I have additional questions about services and resources for older adults?

If you have additional questions, please call our Senior Information Line at (510) 558-7800, ext. 716 or email us at .

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Further information

JFCS East Bay’s home care program can be reached directly Monday to Friday, 9am to 5pm, at (510) 684-6009 and (925) 949-6151, or by email at homecare@jfcs-eastbay.org. We can do an intake over the phone and schedule a home visit. If you need help urgently, after 5:00 pm, on the weekends, or on holidays, please call 24Hr HomeCare directly at (925) 322-8627

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