Employment

JFCS/East Bay currently has the following positions open:

 

Home Care Social Worker/Geriatric Care Manager

Our Agency
Jewish Family & Children’s Services of the East Bay (JFCS/East Bay) is an innovative social service agency that has served individuals and families throughout Alameda and Contra Costa counties since 1877. We are proud to provide multilingual services to older adults and their families, Holocaust survivors, children and their parents, refugees and immigrants, people with disabilities, and an array of adults and children who come to us for high-quality affordable mental health services. Our staff of 62 employees is characterized by its dedication, teamwork, warmth, humor, and high professional standards. JFCS/East Bay actively seeks to hire qualified professionals who reflect the cultural and linguistic diversity of the East Bay and of our clients. Agency offices are located in Berkeley, Walnut Creek, and Oakland.

Job Summary
Under the supervision of the Director of Adult Services, the Social Worker/Care Manager will provide home care oversight. This position will also be involved in care management and consultations with older adults and their families in Alameda and Contra Costa counties.

Job Duties

  • Home Care Social Worker – 80%
  • Provide quality assurance of care for JFCS/East Bay home care clients by conducting home visits and quality assurance phone calls.
  • Identify system and process needs, facilitate improvement activities, and implement changes as necessary with all home care clients.
  • Investigate and respond to home care client needs/challenges.
  • Track clients using both a client management data system and Excel.
  • Ensure proper documentation of care by caregivers.
  • Review home care customized care plans and make revisions as necessary.
  • Identify and anticipate challenges and assists in problem-solving with clients, direct care workers (care providers), case managers, and client families.
  • Participate in home care staffing issues with care managers and home care staff.
  • Monitor and evaluate service gaps, initiating action to minimize and prevent them.
  • Participate in weekly home care team meetings and monthly older adult staff meetings.
  • Measure outcomes and administer a satisfaction survey.
  • Refer as needed to other services that JFCS/East Bay provides.
  • Perform other duties such as home care consultations on as needed basis.
  • Geriatric Care Manager – 20%
  • Provide in-depth psychosocial assessment services to older adult clients and their families.
  • Determine the level of care management services appropriate for clients in compliance with community and agency standards.
  • Develop, implement, and monitor care plans for clients, including developing measurable outcomes that are cost effective and reflect client preferences and values.
  • Identify and develop support systems for clients; work effectively with outside agencies to access services.
  • Provide consultations and services to caregivers as indicated.
  • Conduct home visits in Alameda and Contra Costa counties.
  • Comply with the Jewish Family & Children’s Services of the East Bay Policy and Procedures Manual and other agency standards for performance.

Qualifications

  • Master’s degree from an accredited university or college in social work, counseling, rehabilitation, gerontology, or other related field. MSW or LCSW is preferred.
  • Three to five years working with older adults or equivalent experience.
  • Proven knowledge, skills, and experience necessary to perform core functions of both home care social work and geriatric care management.
  • Ability to communicate effectively with clients, their families, and other community representative.
  • Knowledge of community resources.
  • Excellent record-keeping and documentation skills.
  • Excellent computer skills including Microsoft Word and Excel; ability to learn client tracking system.
  • Knowledge of Jewish culture and community is preferred.

Compensation is competitive, depending on experience. Benefits include medical, dental, 401(k), generous holiday and vacation, great colleagues, and a friendly work environment.

Interested and qualified applicants, please send a cover letter and resume to: currentjobs@jfcs-eastbay.org
 

Receptionist/Office Manager

Our Agency
Jewish Family & Children’s Services of the East Bay (JFCS/East Bay) is an innovative social service agency that has served individuals and families throughout Alameda and Contra Costa counties since 1877. We are proud to provide multilingual services to older adults and their families, Holocaust survivors, children and their parents, refugees and immigrants, people with disabilities, and an array of adults and children who come to us for high-quality affordable mental health services. Our staff of 62 employees is characterized by its dedication, teamwork, warmth, humor, and high professional standards. JFCS/East Bay actively seeks to hire qualified professionals who reflect the cultural and linguistic diversity of the East Bay and of our clients. Agency offices are located in Berkeley, Walnut Creek, and Oakland.

Job Summary
JFCS/East Bay is looking for a Receptionist/Office Manager to oversee the very active front desk and office at our Walnut Creek location. The Receptionist/Office Manager is an essential member of the JFCS/East Bay team and works with all staff members to ensure that the office operates smoothly and professionally. This person is the first point of contact for clients, donors, and community members and, as such, plays a crucial role in the agency’s day-to-day operations. This position is 20 hours per week, Monday through Thursday (preferably 9am to 2pm).

Job Duties

  • Answer all calls, transfer calls, and respond to questions from incoming callers; monitor and respond to agency email and voicemail as necessary.
  • Greet clients and community members and ensure that they are assisted.
  • Assist in ordering supplies for the Walnut Creek office; monitor and manage deliveries of supplies, equipment, and inventory.
  • Keep all agency forms copied and stocked; keep agency brochures in lobby stocked.
  • Distribute daily mail; meter and process outgoing mail as needed.
  • Keep lobby, copy room, kitchen, and other common areas neat and organized.
  • Compile materials and prepare conference rooms for meetings as needed.
  • Assist staff with administrative tasks as needed.
  • Provide computer and equipment trouble shooting as needed.
  • Other duties as assigned.

Qualifications

  • Experience, interest, and comfort in serving people from a variety of ethnic, religious, cultural, and economic backgrounds.
  • Patience and experience working with clients (and sometimes staff) who are under stress.
  • Knowledge and experience in office procedures, including business correspondence and record keeping systems; experience and accuracy with Word and Excel.
  • Experience in answering multi-line phone system.
  • Polite, friendly manner; sense of humor; and clear, audible voice.
  • Ability to work independently, prioritize workload, and juggle a number of tasks at once.
  • In addition to proficiency in English, ability to speak other languages is highly desired.

To apply for this position, please send cover letter and resume to aweiss@jfcs-eastbay.org.

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